Support Services Officer
Umbrella rate at GBP10.00 an hour
Working on behalf of a Local Authority, Aatom Recruitment has an excellent opportunity for an experienced Support Services Officer role on a 2 month contract with a possibility of an extension. They would like someone who has the experience and knowledge in the following:
Purpose of the role -
Business Support Officer to work at Sutton Hill Children's Centre, covering reception area and other admin tasks.
Duties and Responsibilities -
- The role will be working flexibly and in a peripatetic manner across Children's Social Work and Specialist services supporting colleagues in business support functions as and when required
- Undertake a range of tasks which will give additional support to workers and enabling them to focus more time on working directly with service users. These tasks will include direct discussion with service users and other professional colleagues.
- Supporting with data quality issues, monitoring and tracking of information required including the inputting of accurate data in a timely way and to identify gaps and locate required information, using initiative to do so.
- To support the work of the Local Safeguarding Children's Board by means of preparing appropriate papers and reports, assisting in agenda setting, taking notes and chasing and following up actions related.
- To support the development and embedding of systems, processes and work processes to meet the requirements of the SEND (Special Educational Needs and Disability) reforms, and support the needs of children/young people and their families, through supporting staff in Children's Specialist Services.
- Support workers in mobile working, to ensure good communication is maintained and outlook calendars are kept up to date.
- To collate information relating to invitees and attendees at meetings and training and report it appropriate.
- Develop and prepare handout packs and ensure provisions are made to ensure an appropriate meeting/training environment.
- Support the development of website and publicity/information sharing materials.
- To support group working and systemic practice to professionals across Social Work and Specialist Service areas.
- Undertake tasks required to enable statutory requirements to be met across the service areas, in such areas as SEN processes, organising and monitoring the completion of health assessments, seeking educational attainment results, ensuring the progress of PEPs etc within agreed timescales.
- Champion the complex databases used and provide desk side support and assistance on recording mechanisms to other workers.
- Word process reports to support professionals, such as court reports, correspondence, EPS, SIS, Portage, SEND reports, policies/procedures, strategic reports and other complex documentation.
- Deal with enquiries via the telephone and face to face, from service users and staff, often acting as first point of contact for such enquiries, behaving with integrity and respect for others..
- Take notes at complex meetings; prepare associated papers and routine follow up actions, ensuring that such documentation is suitable for subsequent use in the court or education tribunal arenas. Child Protection and Looked After cases account for more than 70% of all Safeguarding cases and may result in a subsequent court case.
- Support and plan events and activities and courses on behalf of managers, liaising directly with members of the public, internal and external colleagues - to include arranging meetings, training courses, booking venues, conferences and reviews, ensuring that any legislative or internal timescales are met within these arrangements.
- Service Users, their families and members of the public, to take calls and receive in person, liaising to collect information when appropriate.
- Colleagues and Managers across the Council, to organise attendance at meetings and provide a link between social work staff and others requesting and giving information.
- Professionals from other Agencies, to respond to enquiries and seek information on behalf of staff across the service areas.
- Providing excellent customer services and liaison with staff, professionals and parents, carers and young people.
- Prioritise own workload and support social workers and other professionals in prioritising case recording.
- To take notes at complex meetings and provide an accurate record.
Knowledge, Skills, Qualifications and Experience -
- This is a public facing reception role, so candidates must be able to multi-task and deal with people of all levels
- Standard DBS required
- QCF3/NVQ3 or equivalent qualification in business, administration or IT
- IT/word processing qualifications in software (Microsoft Office package)
- Literacy and numeracy qualifications eg GCSE English and Mathematics (A*-C) or equivalent
- Knowledge of IT packages including use of databases.
- Data Protection and appropriate information sharing.
- The post holder requires a knowledge of the Children's Social Work and/or Children's Specialist Service support area.
- Health and Safety requirements
- Excellent typing and word processing
- Budget monitoring
- Excellent Communication and interpersonal skills
- Able to work independently and as part of a team - good organisational skills
- Complex note taking
- Excellent telephone skills
- Ability to input and record data on a complex data system eg Protocol including Workspace
- Ability to identify actions and salient points from meetings.
- Experience working in a busy office environment.
- Working in direct contact with the public and other agencies