IT Service Delivery Coordinator
A fantastic opportunity has arisen for an IT Service Delivery Coordinator to join the IT Team based at our head office in Nuneaton (CV10 7RH). Reporting to the Service Delivery Manager, you will be responsible for BAU, Major Incident, Problem and Change Management for all our stores across the UK and Europe, websites and CRM.
Working closely with 1st and 2nd line support teams, you will ensure that all incidents are resolved in accordance with the relevant process and within SLA, this will include:-
BAU Incident Management
- Manage day to day incidents to ensure that store service levels are maintained to a high standard.
Major Incident Management
- Coordinate support for the effected technology in line with escalation process for the relevant supplier.
- Ensure incidents are correctly categorised.
MI Daily/Monthly Reporting
- Reviewing daily report and reviewing Daily Master Data records.
- Ensure process is adhered to by suppliers.
- Ensure Release Management Process is followed and is in line with the Change Management Process.
To be successful in this role you should ideally have experience gained within a Retail IT Operations and / or ITIL Compliant Environment. You should have a proven track record in Incident Management in line with continual service improvement, be familiar with Problem, Change and Release Management, Projects and Project Management.
The ITIL Foundation Level Certification is preferable along with a strong eye for attention to detail and a process orientated approach to work.
We operate an Out of Ours on call function (as we operate 24/7), and the ideal candidate will be required to work during these times.
Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.
Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.
Join us and see how far you can go???