Fleet Operations Advisor
As a Fleet Operations Advisor you will be responsible to provide services primarily to business users which can be from small business to large corporate fleets managing all services from activation of the agreement to collection of the vehicle at the end of the contract. Fleet Operations advisors provide a dedicated Fleet Management Service, ensuring that vehicles and customers are supported at every stage of their agreement performing a pivotal function for our clients key clients in the automotive Financial Services sector.
The role is paramount to supporting our "We Know" approach to Fleet Management ensuring the needs of our customer is balanced with the requirement you carefully manage our asset. This means ensuring our customers experience a first time resolution service at every touch point, from first quotes to new vehicle orders, contract amendments, in-life queries, and end of contract and vehicle return processes.
?? You must have excellent customer service skills over the phone.
?? Flexible working hours as this is a call centre environment so a rota will be in place.
?? Confident and customer focussed with excellent verbal and written communications skills and a meticulous attention to detail.
?? Must pass a financial credit check.
?? Must be available to start in November