Technical Support

Recruiter
e-tech recruitment ltd
Location
Shropshire
Salary
13.57 GBP Hourly
Posted
12 Oct 2017
Closes
09 Nov 2017
Sector
Engineering
Contract Type
Permanent

We are looking for up to 5 Engineering Support staff for 6 months, starting asap.

General Description of the Job:

To deliver the required levels of Engineering Support to Operations, I&RM and other internal customers in an effective and efficient way to agreed timelines and outputs

Main Tasks:

Major Tasks and Activities:
• Accountable to the Engineering Support or Engineering Information Leads
• Responsible for the delivery of Engineering Support to all internal (to BDSG) customers
• Manage responses to engineering queries, to include TQNs and TINs, ensuring a timely response
• Responsible for the maintenance (currency and completeness) and availability of all legacy and new data and technical information required to support outputs, to include but not limited to AESPs, repair schemes, drawings, BoMs, ERP information and Routes
• Provide support to engineering estimating and feasibility decisions
• Support the TQN, Concession and Repair Scheme processes ensuring the provision of the required service level in terms of creation and maintenance
• Support the Hub with engineering intelligence input to its activities
• Support and implement new or amended engineering processes and procedures
• Ensure effective communication to all internal stakeholders
• Carry out corrective action activities and investigations as required
• Liaise with all external stakeholders necessary to deliver your outputs
• Provide support to Transformation and Continuous Improvement activities
• Provide support to innovation projects
• Provide information and input to monthly reporting
• Undertake required training to ensure you remain SQEP

Key Outputs/Deliverables

• The timely delivery of engineering support to all internal customers
• Maintaining the currency of all engineering information needed to enable outputs
• Effective management of all elements of any projects
• Report regularly to the Engineering Support or Engineering Information Leads
• Other related tasks and projects as required
• Maintain awareness of related engineering developments

Technical Experience and Qualifications:

• ONC (or equivalent) in a relevant engineering discipline - Essential
• Recent, proven experience of engineering support activity - Essential
• Full Driving Licence - Desirable

Skills Profile:

• Proven interpersonal and communication skills
• Work collaboratively with internal and external stakeholders
• Good creative thinking, problem solving and analytical skills
• Able to work under pressure
• The ability to share knowledge with team members
• Comfortable working across a multi-disciplined environment
• Flexible, can do attitude

Other Duties and Responsibilities:-

• Willingness to undertake reasonable travel for work
• Security cleared
• Carries out any other appropriate task that may be required from time to time
• The nature of our business requires a high degree of flexibility for all staff; there may be a requirement for travel between sites within the UK.

If selected for this role you will be required to apply for a Scottish Disclosure Certificate which is a background criminal check that will cost you GBP25.00. Do not apply for this unless requested to do so.