Technical Support Engineer (Test)

IC Resources Ltd
West Midlands
£42000 - £50000 per annum + depending on experience
11 Oct 2017
17 Oct 2017
Contract Type
Full Time
Technical Support Engineer (Test) - Midlands

Role Summary

I have an urgent requirement for a Test Technical Support Engineer for my customer based in the Midlands. The company produce Graphic cards which are mostly used in Military applications and knowledge of Software Design/Debugging is important. Circuit Test, evaluation and verification testing skills would be of slightly greater importance than C programming but a combination of the two areas would be very advantageous. As the role is Technical Support there is an element of Customer relationship management needed with the technical support team providing front line support for their products which often includes software and electronic debugging skills.

As a Technical Support Representative you will interact with customers on a daily basis providing technical support to various products, so a passion for helping people is a must. You will work with the customer to understand the issue and validate the technical accuracy of known issues. Some problems you will be able to quickly solve, but for more complex issues will require you to work with the Sustaining Engineering group to drive resolutions. In these cases you will scope out the requirements of the customer and support the Sustaining group to ensure technical issues are addressed in a timely manner.

This role will be focused directly on the companies hardware, software, and systems' products for new and existing customers. You must be willing to meet day-to-day short-term objectives, and resolve issues through immediate action or short-term planning, as well as follow through with long term customer concerns.

Essential Responsibilities:

*Provide advanced technical support to global customers in the utilization of the companies products through phone, email and infrequent site visits
*Collaborate with the global team to help assign case ownership, define, provide input, and solve customer issues
* Communicate with customers to define and/or clarify desired outcome
* Provide support for issues containment and closure plans of main customer issues
*Develop experiment set-ups and perform detailed troubleshooting through in-depth analysis of information provided by customers
* Provide remote and on-site technical installation/upgrade support
* Interface with all departments to ensure completion of customer issues
* Write technical reports based on field performance
* Meet with customers and/or leadership for high priority cases

Desired Qualifications:

* Bachelor's degree in Engineering or Computer Science or equivalent
* 3 or more or more years of experience with a customer facing engineering role
* 3 or more years of experience in an engineering or computer science position
* Expertise in the C programming language
* 3 or more years of experience in circuit test, evaluation, and/or verification
*Experience interfacing with both internal team members and external customers as part of a solution based service process.

Desired Characteristics:

* Familiarity with Intel and PowerPC architectures
* Familiarity with embedded systems
* Familiarity with assembly language
* Familiarity with using and developing drivers for a variety of operating systems, ideally Vxworks, Linux and Windows
*Hands on experience loading software drivers, troubleshooting software products and logging software issues
* Familiarity with VPX/Open VPX, PCI, CPCI and VME buses
* Strong background in computing
* Ability to read hardware schematics, datasheets and design documents
*Hands-on experience using test equipment to trouble-shoot hardware (Spectrum analyser, oscilloscope, logic analyser, etc.)
* Familiarity with trouble-shooting hardware at the component level
* Able to travel as and when required (up to 15%)

The Operating Systems are:

*Language used is primarily C

Key Technical Skills:

*Circuit Test evaluation and verification testing
*C programming
*Software and electronic debugging skills
*Embedded Skills
*Hardware/Software/Electronics experience

If you have the skills and experience to fulfil the role then please do not hesitate to contact Seamus Hayes at IC Resources.

Key words: Midlands, Circuit test, Evaluation, Verification, Debugging, C Programming, Windows, Linux, Vxworks, Integrity, VPX, PCI, Intel, Embedded

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