Operations Manager

Recruiter
Juice Recruitment Ltd
Location
Newport (Casnewydd)
Salary
£27,000 per annum
Posted
11 Oct 2017
Closes
14 Nov 2017
Sector
General
Contract Type
Full Time

Juice are currently recruiting for an exciting opportunity to join a fast paced and ever-changing business. You will be starting at a wonderful time with my client, as they have been growing and adapting the company to suit the business to the best needs.

As Operations Manager, you will be responsible for:

- Leading the Team Leaders to achieve above Business & financial targets set for the Contact Centre

- Support the creation of annual Contact centre cost budget

- Making sure the Outbound channel is dialling to best practise and utilising all leads available to maximise revenue.

- Working with HR to ensure all Teams are managing their people within policies and procedures

- Working with Training ,Data Analysts, Forecasting & Planning and Process Teams to ensure any new initiative or process is delivered successfully and on time into the Contact Centre

- Ensure that all Contact Teams sell compliantly, taking appropriate action if any teams are non-compliant

- Ensuring that all performance tools such as reward schemes, performance management processes continue to be fit for purpose and support the delivery of Business & Financial plans

- Identify opportunities to increase performance and reduce cost to meet year end plans.

If you think you have got what it takes apply now!