Application Support - CRM/SQL - Redditch

Senitor Associates
£16000 - £20000 per annum
11 Oct 2017
20 Oct 2017
Contract Type
Full Time
Application Support - CRM/SQL - Redditch

I am currently recruiting on behalf on a prestigious Software house based in Redditch. They are looking for an excelling candidate to join their team as an Application Support Analyst focusing on the Client side of things.

Application Support - CRM - SQL - Bespoke Software

Your main responsibilities will be:
*Providing 1st and 2nd line support for the company's software applications.
*Recording details of each call or email received, categorising and prioritising the incidents, endeavouring to provide a first time resolution.
*Ownership and progression of issues throughout the incident lifecycle escalating to relevant senior members if needed and providing the client with regular updates.
*Providing clients with the level of service consistent with a market leading organisation, this position has a high customer service focus so strong written and verbal skills are required.

Application Support - CRM - SQL - Bespoke Software

Technical Skills : (Desirable)
*Bespoke Software Support

If this role sounds like something you are interested in then please send your CV to Hollie(.) Lapworth ( @) Senitor(.) Com or call me on (0)121 236 (2) 205

Application Support - CRM - SQL - Bespoke Software

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Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
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