Trainee IT Support Technician

Recruiter
Clearview Systems LTD
Location
Worcester
Posted
11 Oct 2017
Closes
20 Oct 2017
Sector
General
Contract Type
Full Time

Trainee IT Support Technician

We currently have a superb opportunity for a Trainee IT Support Technician to join our team. Here at Clearview we understand the importance of having the right people whose values align with our own. Clearview Systems provides business management consultancy and supporting software throughout the UK and Eire. We are looking for hard-working, ambitious individuals to join us in helping our customers to manage their businesses better.

Our offices are based in rural Worcestershire, close to the city of Worcester with ample free parking at our business centre location.

Working in a small implementation and support team, this role is primarily focussed on assisting with logging and responding to, help and support requests from Clearview customers and Clearview employees. This also includes fault diagnosis, problem resolution, installing new releases of software and providing other customer related services.

The role will also include on testing software including understanding and testing current and new software, investigating reported faults, testing fault solutions and creating testing documentation to support these activities.

Job duties and responsibilities include:

Maintain an up-to-date knowledge and understanding of all Clearview software functionality.

Assist with investigating and diagnosing faults or requirements to either:

log and document the issues as a software defect;

log and document the issues as a software enhancement request;

resolve the problem and implement the solution for the customer; or

escalate the issue within the implementation team.

Assist with providing first line telephone and email support to external and internal customers.

Assist with ensuring support calls are responded to within published timescales.

Assist with installing and upgrading versions of Clearview software both locally and remotely at customer sites.

Assist with, and ultimately take a level of responsibility for, the testing and quality control of Clearview software including:

Reading and understanding software specifications;

Testing Clearview software against software specifications;

Understand, log and document software defects;

Discuss findings with relevant member of consultancy, implementation or development team.

Assist with producing internal software documentation, for example, software testing plans.

If you would like to apply for the role, please get in touch with us by emailing your CV with a covering letter

Interested? Register for free now and apply today!