Executive Complaints Resolution Manager

Recruiter
HSBC Group
Location
Birmingham
Salary
45000
Posted
11 Oct 2017
Closes
13 Oct 2017
Contract Type
Full Time

Job Description - Executive Complaints Resolution Manager (00009WC8)

Job Description



Executive Complaints Resolution Manager : 00009WC8


Description

The role of the UK CMB Executive Complaints Resolution Manager is to provide support to the UK CMB office in the management of complaints that are received at a UK CMB level. You will play a key role in helping resolve current topical issues posing any reputational risk and be tasked with co-ordinating a strategic and cohesive plan to contain and address any areas of concern, providing regular updates to the Head UK CMB and other relevant Stakeholders.
The role holder will ensure the fair treatment of HSBC custome ...