Retail Home Consultant / Estimator

Tapi Carpets & Floors Ltd
From £27,000 to £30,000 per annum
11 Oct 2017
27 Oct 2017
Contract Type
Full Time
We have an exciting opportunity to join the team at Tapi Carpets & Floors Limited, the UK’s fastest growing carpet and flooring retailer. As one of our Home Consultants, you will report to the Store Manager. Our Home Consultants have a genuine desire to help customers find the right product for their needs.

The right person for this Home Consultants role, will be self-motivated and enthusiastic. As you will be visiting our customers, you must possess a respectful nature and make sure they feel comfortable in their own home.

You will enjoy being part of a team, with a passionate desire to deliver exceptional customer service, before, during and after the sale. This is an exciting time to be part of Tapi, who have opened 83 stores in just over two years.

Invariably you will be the first point of contact for our potential customers, so you will maintain a high standard of personal presentation. You will have the desire and drive to exceed personal sales targets, whilst delivering excellent customer service that exceeds their expectations.

We generate a high proportion of internet leads, and you will be responsible for maximising the conversion of these. You should also possess the ability to prepare detailed and accurate plans from the measurements you have taken, that lead to an onsite quote.

You may be responsible for the measures for multiple stores, so you need to have a flexibility of approach to working patterns.

Computer literacy is important, as is a good understanding of estimating. Attention to detail will also be a vital attribute.

Things can occasionally go wrong, and you will need to have the skills to handle complaints in difficult situations, in a tactful, diplomatic manner.

We offer a competitive salary, and a target based commission structure.

We value integrity and an honest approach above all else. If we say we’ll do something, we will. We believe in putting the customer first in every situation and our work is only complete when we leave our customers with a floor they adore. Do you think you can deliver a superior service? Then please do get in touch.

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