General Manager

Recruiter
Location
Birmingham
Salary
150.000 - 200.000
Posted
11 Oct 2017
Closes
14 Oct 2017
Sector
General
Contract Type
Full Time
Nationwide is one of Europe's largest accident repair networks with 120+ bodyshops, Mobile Repair, Glazing and Accident Management services. Since our inception, we have set the industry benchmark in accident repair and we continue to provide services to the world's most recognised car manufacturers and dealerships from all over the world using our tried and tested award-winning approach. With our ongoing investment in cutting edge technologies, new state of the art sites and new products, Nationwide is able to stay ahead of the game and provide the quality and excellence our customers' deserve. Nationwide's ultimate aim is to be considered the best company to do business with, to work for and to continue to deliver a world class service. We have doubled in size in the last 2 years and with future expansion on the horizon it has never been a better time to join the team., Please note: On accepting an offer of employment with Nationwide, you are providing us with permission and consent to proceed with our reference and vetting process. Our offers of employment are subject to satisfactory references and in some cases a criminal records check. We may require information that covers the last 6 years of your employment and personal history. You will be required to provide evidence of your eligibility to work in the UK. Please ensure you have this information available. Nationwide is an equal opportunities employer. Nationwide is committed to a policy of equal opportunity in its recruitment practices and opposes all forms of unlawful or unfair discrimination, direct or indirect - to ensure that no registering applicant is less fairly treated in any situation because of age, sexual orientation, disability, gender, marital status, race or religious beliefs or any other condition not relevant to the performance of the job and secondly, to ensure that our clients are offered the best candidates available in terms of skills, experience and approach.* Ultimately responsible for all activities at the repair centre through the effective control of line managers and supervisory colleagues, paying particular attention to profits in line with the business plan. * Engage with key members of the team to agree output targets and provide feedback on the previous day's performance. * Engaging all team members for managerial, supervisory and customer facing positions. Reviewing the performance and objectives of staff and developing a training plan. * Personally monitoring customer complaints and ensuring that they are resolved quickly and fairly. * Ensuring that all Housekeeping and Health and Safety regulations/policies are adhered to by all members of the team. * Preparing accurate data and statistics in line with weekly and monthly reporting requirements and contributing to regional meetings helping identify and promote new business opportunities. Crucial to our success is our people and our ethos of 'One Nationwide, One Team' reflects the importance we place on this. Our teams are up-skilled, reaccredited and developed through our Academy to deliver an exceptional customer experience from start to finish. We make sure all of our team members are experts in their fields, unlocking their full potential through career development and continue to lead our peers in the automotive industry.* Enthusiasm to join our team. We are One Nationwide, One Team. * Strong organisational skills * Flexible work attitude * Ability to effectively deliver site performance and profitable growth * Excellent leadership skills, technical expertise. * Strong communication skills for customer service and team communication. * Strong leadership qualities You will ideally have: * Experience in the Managerial position in a Bodyshop or similar environment We're Social Follow us on Facebook, Twitter, LinkedIn & YouTube to see our latest news, events and other job opportunities #WeFixYourCareer #OneNationwideOneTeamWe have over 4000 team members who take full advantage of: * One Nationwide, One Team Culture * Competitive Salary & Bonus * Workplace Pension * Life Assurance * Employee Assistance Programme. * Career Development * IMI (ATA) Accreditation Support * Training through Nationwide Academy * Child Care Vouchers * Competitive Annual Leave Package * Mobile Phone Discount Scheme * Fully Expensed Car * My Nationwide Car Scheme * My Nationwide Rewards Includes discounts at: * Major supermarkets (Tesco, Sainsbury's, Asda etc.) * High street retailers (Apple, John Lewis, Currys, Boots etc.) * Travel (Thomas Cook, Booking.com, Expedia ect.) * & much more! Press the Apply button now to start your application 01926 452 620