Customer Services Advisor

Recruiter
Eden Brown Synergy
Location
Birmingham
Salary
£7.50 per hour
Posted
11 Oct 2017
Closes
14 Nov 2017
Contract Type
Full Time
This is an exciting opportunity for an experienced customer services officer to join a thriving team for a well established housing provider based in Birmingham.

Working in the contact centre, you will be taking inbound calls from tenants and customers and dealing with a variety questions and queries relating to housing, benefits and other general advice for tenants.

Key skills needed for this role are:

- Strong communications skills
- Ability to respond promptly and efficiently to customer/tenant enquiries
- Experience in working within a contact centre environment
- Housing sector knowledge (not essential)
- Knowledge of benefits and entitlement legislation

You will be working on a shift rota basis and therefore should be willing to work flexible hours. Shifts will be rotated based on 37/30 hours per week between 8am and 8pm.

This role is ideal for candidates with strong customer service skills and good
knowledge of benefits and housing sector.

This is a temporary role and initially will be for 2 months with a view to continue as on-going.

If you think you have the skills and experience to match, please contact Haleema Farid on to apply or send your CV to .

Due to the high volume of applications received, we can only consider applications from candidates that have the skills and experience to match this specific role.

I look forward to receiving your applications.

Your expert recruitment consultant is Haleema Farid, call today on or email

Eden Brown Synergy is committed to equality in the workplace and is an equal opportunity employer.
Eden Brown Synergy is acting as an Employment Business in relation to this vacancy.