Contact Centre Advisor
Contact Centre Advisor
Birmingham (Birmingham Business Park)
Salary £19,279 per annum, increasing to £20,294 per annum after 12 months in post (pro rata)
35 hours per week permanent - working to a planned rota to cover a 24/7 service)
Working for our client is more than just a job - it's about making a difference to people's lives. They employ around 450 people across the Group, working in a variety of roles. They have achieved both Investors in People and Investors in Diversity accreditation and their aim is to attract and retain the best people, helping them to achieve their full potential.
They have an opportunity available to join their Business Centre Team, within their Contact Centre as a Contact Centre Advisor. This role is to deliver a professional and efficient, first class customer service at all times.
You will be responsible for ensuring all internal and external telephone calls are answered politely, working to agreed service standards. You will also act as the first point of contact for enquiries from customers by telephone, e-mail and website.
The successful candidate will possess NVQ Customer Services Level 2 (or equivalent) and 5 GCSEs (including Maths and English) at Grade C or above. Experience of customer service focused work in either a face to face or a telephone environment; and basic knowledge of telecommunications and information technology is essential.
As they operate their own emergency out of hour’s service, various shift patterns will need to be covered to ensure the business operates smoothly and seamlessly. This will mean that Advisors need to be able to work to a planned rota covering the service 24/7, although the need to work evening or weekend shifts is infrequent.
Contact Centre advisors will be set up to work from home to deal with emergency repair enquiries received during the evenings, nights, and at weekends. Advisors working weekday shifts will be office based at Birmingham Business Park.
Our client is committed to safeguarding and promoting the welfare of children and adults within the communities they work in.
The closing date for this position is 12 noon on Monday 16 October 2017 and interviews will take place on Tuesday 24 October 2017.