Customer Service Officer

19602.00 - 19602.00 GBP Annual + GBP19602/annum GBP19,602
12 Oct 2017
13 Oct 2017
Public Sector
Contract Type
Customer Service Officer
Salary - GBP19,602
Contract Type - Permanent
Weekly Hours - 37
Location - Stafford

With 12,000 homes, 25,000 customers and 600 employees, this Housing Group is a strong, resilient and effective provider of homes and care services throughout Shropshire and Staffordshire. The Group has ambitious plans to build more homes and provide even better choice for our customers and communities.

They are currently seeking a Customer Service Officer to provide high quality front line services to customers who contact the centre, by contributing to the smooth and efficient running of the Customer Service Centre by the Customer Service Centre team. In this role you will be the first point of contact for their customers, providing advice, assistance and information on a range of housing and service related issues. Ensuring delivery of excellent Customer focused services, by communicating eloquently and professionally either on a face to face basis within their reception area or over the telephone within the Customer Service centre. Ensuring that enquiries are handled in line with customer availability by either confirming appointment arrangements or confirming customers most convenient time to call.

Previous experience working in a similar role is desirable
Ability to remain calm under pressure
Self-motivated and willing to learn
Uses problem solving and decision making skills
Must be able to work Monday and Tuesday
Full clean Driving Licence is essential as travel to the Stafford office maybe required

Closing date: 22nd September 2017
Interview date: 28th September 2017