Lost Property Officer

The Belfry
Sutton Coldfield
£7.50 per hour
17 Feb 2018
28 Feb 2018
Contract Type
Full Time
We are currently accepting applications for the position of Lost Property Officer for the Belfry Hotel and Golf Resort, Sutton Coldfield, West Midlands.

The Resort has been awarded ‘England’s Leading Resort & England’s Best Golf Hotel’ the past two years and ‘Europe’s Best Golf Resort’ 2016. The Belfry is proud of its rich sporting history and heritage, hosting the Ryder Cup four times in 1985, 1989, 1993 & 2002.

Working as part of our Security team, you will be responsible for all of the lost property left throughout the resort.

Scope of the Role:

Working with all departments it will be your responsibility to accurately record, arrange safe return or dispose of any property left at the Resort when it has not been claimed by its owner.

This role includes you working closely with all departments and with our guests so outstanding customer service skills and organizational skills are a must.

You must have an excellent telephone manner and possess strong attention to detail when handling guest enquiries.

Key Responsibilities of the Role:

-To represent The Hotel and Resort in a professional manner at all times.

-Understand how all hotels and departments operate and how the Security function can co-operate with them to ensure team spirit and a high level of employee satisfaction.

-Manage the storage of 30 days’ of found property in accordance with current policies.

-Manage highly valuable items, in conjunction with the Security Team, in accordance with current policies.

-Effectively manage guest enquiries on the phone and on email to enable a quick response and satisfactory resolution.

-Maintain the Lost Property email account and respond to all enquiries courteously and professionally.

-Dispose of unclaimed lost property as per policy.

-Work closely with the Security team, communicating any issues and assisting with any investigation required.

-The job holder will also:

-Observe and adhere to the companies’ policies and procedures, undergoing relevant training and development to fulfil the requirements of the Company and the post.

-This job description is designed to highlight the key areas of work, objectives will be agreed.

-The duties & responsibilities listed above are not intended to be exhaustive, but are set out to indicate the main areas of activity currently expected in this position. You will be expected to adopt a flexible approach to the needs of the role.

-This job description is an outline of the role & function; it is not intended to be specific for all tasks.

What’s in it for me?

-Meals On Duty

- Uniform

- Free Car parking

-28 Days Holiday increasing to 33 after 5 year service

-Team, Friends and Family discount on rooms B&B + leisure

-Discounted stays at Our sister Hotels

-Up to 40% Discount on Food and Beverage outlets

-Up to 40% Discount at The Spa on Beauty treatments

-Discounted Gym Membership for you and your partner

-Plus Many Many More

If you feel that you fulfil the above criteria and are ready for your next career step within a progressive Hotel Company that provides lots of future career opportunities, training and progression we look forward to receiving your application in strictest confidence.

Please be aware that due to the high number of applications that we receive we must inform you that if you have not heard from The Belfry Hotel & Resort within 10 working days your application has not been successful

This job was originally posted as www.totaljobs.com/job/80083522