Parts Supervisor

Mercedes Benz
17 Feb 2018
24 Feb 2018
Contract Type
Full Time
Parts Supervisor,

Mercedes-Benz of Walsall

Contract Type: Permanent

Ref. req1525

Excellent earning potential

Market leading employee benefits

There has never been a more exciting time to become part of Lookers. We are proud to have recently been voted one of the UK's Top Employers and looking after both our people and our customers is at the heart of everything we do.

About the role

As a Parts Supervisor, you will be responsible for leading a busy Parts Department, providing excellent customer service, a first class management style and demonstrating a comprehensive technical understanding of the automotive trade.

You will ensure that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day. You will complete all administrative functions in an accurate and timely manner and achieve sales by prospecting, acquiring and maintaining accounts.

It is important that you answer customers' questions regarding technical problems, warranties and repairs in a manner that is easily understood and does not use excessive technical jargon. You will hold monthly 1-to-1 performance reviews with all employees and manage accurate data collection and provide forecasts on departmental performance.

You will meet monthly set targets and deliver on agreed KPI's whilst guaranteeing the highest level of customer satisfaction.

What we're looking for:

* Must have experience of working in a similar role with well-developed management and leadership skills and the ability to adjust style and approach to maximise team and individual performance
* Exemplary communications skills, both verbal and written; can develop and maintain working relationships with colleagues, the client base and manufacturers
* Committed to achieving excellent customer relations with a proven track record of ensuring that customer's expectations are exceeded
* Demonstrate meticulous attention to detail and accurate record-keeping
* Works together with colleagues to support the achievement of increased profit and sales without compromising the quality of work
* Positive friendly and professional manner, demonstrates integrity, discretion and objectivity with the aability to work well under pressure, handle conflicting demands, and schedule work appropriately
* Computer literate with knowledge of general IT systems and applications including the Office suite (Excel, Word, etc.) and the internet
* A full and valid UK driving license

Why us...?

In recognition of the hard work, flexibility and commitment of our people we have recently introduced a new and improved industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, critical illness cover after 2 years, one year fully paid maternity leave for women and for some roles a company car and high earning potential through commission or bonus