Claims Sales Advisor

Accident Exchange
£18,000 per annum
25 Mar 2018
07 May 2018
Contract Type
Full Time

Accident Exchange is an Accident Management Company.

In simple terms, we hire a replacement vehicles to drivers involved in non faults accidents whilst we organise and manage the repairs to their vehicles . When the hire vehicle is returned to us, we recover the costs from the insurance Company of the at fault driver.

We employ circa 400 employees and core to our culture is our employer brand which is derived through our mission and values.

Our mission is that we intend to remain number one in our chosen market sector. We will do this by placing our customer at the centre of everything we do whilst continuing to build and develop an unbeatable team with shared values and with accountability for consistently delivering record-breaking levels of personal and operational performance. We are presently looking to recruit a Claims Sales Advisor to deliver a high quality, responsive telephone based sales service to Accident Exchange clients, converting leads to quality recoverable claims

Key Accountabilities

  • To rapidly and effectively communicate with referral sources, clients, third parties and colleagues to close the intervention door and build strong communication channels to meet and exceed defined individual and business goals and objectives

  • Maintain accurate records related to all potential, new and existing claims through the relevant IT systems in accordance with process, procedures and Accident Exchange SLAs

  • To effectively process and manage to a successful conclusion all new referrals in line with Accident Exchange requirements, ensuring this is carried out in line with GTA protocol, FCA and ABI regulations.

  • Deliver service quality that is guaranteed, supporting internal and external processes to help provide a smooth and efficient service to all clients

  • Maintenance of accurate and relevant records on all cases managed through Accident Exchange systems.

Personal Specifications

  • Ideally demonstrable experience of working within a busy targeted sales environment

  • Ability to work under pressure in a target driven environment ideally with motor claims management experience

  • Computer literate

  • Ideally knowledge of ABI regulations and GTA protocol

  • Excellent interpersonal and influencing skills

  • Proven judgement and decision making skills including problem solving

  • Excellent negotiation skills

  • Ability to effectively manage professional relationships with business partners and clients

  • Adaptable, tenacious self-starter who is results orientated

  • Ability to work on own initiative

  • Demonstrate behaviour in line with Company values; Accountable, Energy and Enthusiasm, Don’t Do Silver, United, Focused, Hungry, Spirited.