Product Support Engineer

i4C Executive Search Ltd
£27000 - £32000/annum
11 Apr 2018
21 Apr 2018
Contract Type
Full Time
Product Support Engineer

Product Knowledge: Window and door hardware and home security systems
Sales Area / Based: West Midlands
Salary / Package: £27000 - £32000, dependent on experience

Our Client

Our client, a specialist manufacturer of window and door hardware and home security systems are looking to recruit a Product Support Engineer.


* Provide product advice to customers and staff via telephone & written communication.
* Resolution of product issues.
* Weekly status reporting
* Provide general product maintenance support for company.
* Produce marketing models and fit locks to displays.
* To maintain records as appropriate.
* To provide sales leads via Goldmine as appropriate.
* To provide product support onsite, when required.
* Assist in the development and running of the Academy
* Support and assist team members to achieve team and Company objectives.
* Maintain a professional technical support service to all customers
* To operate according to the Quality system.
* To conform to current Health and Safety guidelines

Experience Required:

* Previous experience of locksmith or electrical / mechanical engineering.
* Experience in all main product areas, with an aptitude to learn about the technical aspects of new products and product ranges.
* Ability to analyse and troubleshoot product issues.
* Good telephone manner and active listening skills.
* Remote problem identification and resolution
* IT literate with willingness to learn about IT related products
* Good PC skills including Microsoft Office

Are you a Product Support Engineer / Technical Support Engineer / Technical Engineer with experience of locksmith or electrical / mechanical engineering?

Contact Matthew by phone or email

i4C is an Executive Search company within the Building Envelope industry. Specialising in fenestration products such as Aluminium, PVC, Timber, Steel and Composite Windows and Doors. We also operate in the Hardware / Ironmongery, Auto Entrance Systems and Ventilation product sectors

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