Head of Digital Services

Redwood Search
£71,724 per annum
11 Apr 2018
27 May 2018
Contract Type
Full Time

£71724-£78246 - 6 Month Contract

Accountable to the Executive Board for ensuring the realisation of our clients business strategies and outcomes through the deployment and delivery of an appropriate and relevant Digital Services Strategy and operating regime by:

Ensuring that Digital Services are provided and managed in a manner that assures the appropriate and relevant delivery of these services to meet the needs.

Actively demonstrating and promoting the values and behaviours expected of everyone who works with or for our client – creating a culture of achievement

Ensuring that Digital Services are customer-centric in their design and delivery Ensuring that the right staffing capabilities, competencies and capacities are available, at the right time in the right way

Ensuring that the value of Digital Services are maximised through innovation and best practice

Ensuring that sustainable ‘commercial standard’ arrangements are in place for the complete service lifecycle of the Digital Services whether directly provided or managed

Ensuring that Digital Services contribute to the Corporate Social Responsibility (CSR) policies

Ensuring compliance to all appropriate and relevant policies and legislation


1. To lead, motivate and inspire the Digital Services team to provide customer focused services which meet the stated needs, current and future.

2. To lead the creation of a well-functioning Digital Services team, systems, processes, practices and procedures that results in an environment whereby staff are contented that their ICT makes their work easier and them more effective.

3. To have a relentless focus on:

Putting the customer first in any service design or delivery channel
Ensuring that the DS team has the right behaviours, capabilities, competencies and capacity at the right time
Security and accessibility – ensuring that the right people have access to the right information at the right time in a manner that is both safe and secure.

Maximising the value and trust of digital
Minimising the Total Cost of Ownership
Maximising the Return on Investment (ROI)
Maximising service performance
Continual Performance/Service Improvement – in terms of People, Service and Technology Service Innovation – in terms of economy, efficiency and effectiveness of existing and new services
Service Integration, engagement and collaboration

For further information and full a detailed job spec, please call Jenna Lamb

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