Customer Support Adviser

Recruiter
SF Group
Location
Warwickshire
Salary
17000.00 GBP Annual
Posted
12 Apr 2018
Closes
26 Apr 2018
Job Type
Entry
Contract Type
Permanent

SF Group are currently recruiting for a Customer Support Advisor for our client based in Coventry. The role is paying GBP17,000 per annum and will increase to GBP17,500 after successfully passing the probation period.

Duties:

  • Deal with all telephone calls in a courteous and friendly manner
  • Complete call logs & record details of actions taken
  • Perform customer verifications
  • To adapt and change to the types of calls received from Business or Consumer
  • Ensure the customer receives a positive experience
  • Take ownership of all queries and see through to resolution
  • Ensure you are actively managing customers' expectations
  • Communicate and escalate all information to relevant people as appropriate
  • Handling and responding to email communications from customers with in SLA
  • Handle and resolve customer complaints via phone or email
  • Data entry
  • Communicate and coordinate with internal departments
  • Complete all reports and administrative work on time to required standard
  • Achieve all personal and team KPIs as set by the CSM
  • Attend regular team meetings and training events providing a positive contribution
  • Adhere to all policies and procedures as laid out by the Company
  • Undertake other tasks as reasonably directed from time to time
  • Follows all health & safety procedures

Skills and Experience:

  • Effective communicator/written and verbal
  • Good level of attention to detail
  • Excellent telephone manner
  • Attention to detail and accuracy
  • IT literate e.g. Word, Excel and Microsoft Outlook
  • Ability to remain calm and polite to customers at all times
  • Adaptability
  • Excellent listening skills

If you are interested in this position, please apply or call Harbinder Soul on .