Collections & Debt Recovery Advisor

Leamington Spa
16000.00 GBP Annual
12 Apr 2018
26 Apr 2018
Contract Type

An experienced Collections & Debt Recovery Advisor is sought by one of the Midlands' largest law firms. The award-winning firm has been providing advice to their business and individual clients for nearly two centuries across a diverse range of sectors.

The Role:

As a Collections Advisor you will provide a first class collection service in order to maximise recovery on overdue balances for a variety of clients. Your day to day duties will include:

  • Using the dialler system to facilitate inbound and outbound telephone communication; liaising with customers and third parties to maximise recoveries on overdue balances.
  • Successfully assess customer affordability in-line with TCF/FCA guidelines to negotiate realistic repayment plans.
  • Achieving set targets in volume collections and productivity KPIs.
  • Using the debt management system to accurately record and note details of calls, payment plans and store documents.
  • Request templated and draft ad-hoc written communication.
  • Submit customer queries to clients, taking ownership and ensuring they are followed through from start to resolution.
  • Adhere to DPA and company data security procedures to ensure the full protection of all customer, company and client data.
  • Any other duties within the scope and spirit of the post as required.

The successful Collections & Debt Recovery Advisor will demonstrate:

  • Proven experience of collections and / or debt recovery
  • Understanding of debt recovery processes in a consumer and/or commercial debt sector.
  • Confident and assertive communicator on the telephone and be able to successfully negotiate financial payment plans.
  • Ability to deliver a straight-forward collection service and demonstrate the ability to work both autonomously and as a team player.
  • Excellent IT skills to be able to use our debt management system.

Desirable Attributes:

  • Telesales or customer services experience in a call centre environment.
  • Experience gained in a DCA, Debt Purchaser, Legal, Financial services, and/or Credit Control environment
  • Experience within a high volume, process driven, working environment


  • 22 days holiday (plus bank holidays), increasing with length of service (see below)
  • Pension (Legal & General) with current contributions at 3% employee and 5% employer. You are also able to make additional voluntary contributions.
  • Firm wide performance bonus scheme
  • Enhanced maternity / paternity leave
  • Buy/sell holiday scheme
  • Flexible working
  • One month's Firm sick pay
  • (Healthcare cash back scheme (Westfield Health) allowing you to claim money back for various medical and therapy treatment costs. The benefit also provides access to:
    • free MRI/CT scans
    • personal accident cover
    • a 24 hour confidential counselling advice line for you and your immediate family
    • doctor help line for general advice and second opinions for you and your immediate family
    • health club concessions
    • rewards portal to access offers and savings on a huge range of goods and services from over 450 retailers
  • Annual salary review taking place in March each year
  • Training and development including training, guidance and support to develop your role within the Collections team
  • Free onsite car parking and onsite staff caf??
  • An active social committee who organise various events throughout the year

Collections & Debt Recovery Advisor

Leamington Spa, Warwickshire

GBP15,000 (increasing to GBP16,000 on completion of probation) + benefits