Income Management Officer

28342.42 GBP Annual
12 Apr 2018
26 Apr 2018
Contract Type

Income Management Officer

Location - Shrewsbury

Salary - GBP28,342.42 per annum

Hours - 37

Contract Type - Fixed Term, until 31st December 2018

Our client has ambitious plans to build more homes and provide even better choice for their customers and communities.

An opportunity has arisen for an Income Management Officer to join their Income Team until 31st December 2018.


You will be responsible for the collection of rent and service charge arrears and ensure that action is taken in line with agreed procedures and timescales, maintaining accurate monitoring systems and preparing reports as necessary. You will attend court proceedings and represent the association as required.

You will be required to meet challenging performance targets and lead on projects to minimise the impact of the Welfare Reform. You will also be required to liaise effectively with key external partners in order to resolve problems.


  • Knowledge and experience in managing difficult and complicated rent arrears cases

  • Understanding of the benefits available to our customers and the process for applying

  • You will possess excellent organisational skills in order to manage a varied and busy workload

  • Great at problem solving and commitment to delivering excellent customer service.

  • Possess excellent IT skills and a

  • Full clean valid driving licence