Supporter Care advisor

Recruiter
Easy Web Recruitment
Location
Rugby
Salary
20000.00 GBP Annual
Posted
12 Apr 2018
Closes
26 Apr 2018
Contract Type
Permanent
Supporter Care advisor

They save lives, their Helicopters and their operations teams ensure they are with people in their upmost time of need. To keep their helicopters flying; their retail shops, fundraising teams and volunteers raise the much-needed funds required.

You can be a part of this great cause!

Position: Supporter Care Adviser
Location: Rugby, Warwickshire (Commutable from Coventry, Lutterworth, Royal Leamington Spa, Daventry and surrounding areas)
Job Type: Full Time, Permanent
Hours: 37.5 hours per week, Mon - Fri
Salary: GBP18,000 to GBP20,000 per annum

About the role:

They are looking to appoint Supporter Care advisor to be based here at their Head Office in Rugby. A key role within the business you will be responsible for end to end engagement with their Supporters ensuring a positive journey with the Charity.

You will be responsible for connecting with supporters on the first stage of their journey via telephone or email to establish strong future relationships with the charity, this will also involve managing escalations and retaining supporters. You'll provide a central point of contact for fundraising activities and events enquiries; by managing relevant mailboxes and ensuring that responses are within agreed timescales.

It's important that all their supporter data is managed securely and recorded accurately. In addition to this you will process direct debits, donations accurately and audit report on all transactions within the team.

About you:

They are looking for someone is outgoing and an enthusiastic personality, successful relationships are paramount to the success of their charity and they need to be able to form these quickly and effectively.

They use an extensive range of software so the ability to learn this quickly is important. Finally, experience of being able to manage and input data accurately will be necessary to complete the role.

You may have experience of the following: Supporter Care Adviser, Care Adviser, Support Adviser, Customer Service Adviser, Customer Support, Client Support, Supporter, Support Services, Customer Services, Adviser, Information Adviser, Charity, Charities, Third Sector, NFP, Not for Profit, etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK's leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.