Team Leader

Recruiter
Chef & Brewer
Location
Lichfield
Salary
8.15 GBP Annual
Posted
12 Apr 2018
Closes
10 May 2018
Contract Type
Permanent

Position Summary

To supervise the service of food and drink in the restaurant, ensuring a high standard of customer service is achieved. To support both the waiting staff and the management team through daily restaurant operations.

Key Responsibilities

  • Promote friendly, efficient and effective relationships with all customers and team members.
  • Approach all work responsibilities with a positive and proactive nature.
  • Ensure that correct operating procedures are followed and the company standards are met.
  • Maintain a safe environment for customers and staff at all times. Responsible for reporting any faults to the management team.
  • Supervise training and development to ensure all team members deliver food and drink orders with fantastic customer service.
  • Ensure all restaurant open and close down procedures are followed correctly.
  • Monitor staff performance to ensure all duties are performed efficiently.
  • Ensure a high level of cleanliness is maintained in the restaurant at all times.
  • Ensure a high standard of personal hygiene, dress and appearance is maintained by the waiting team.
  • Delegate duties as necessary to maintain appropriate levels of customer service.
  • Advise the Kitchen Manager and management team of any customer compliments or complaints.
  • Attend any training courses to enhance future personal development.
  • Encourage the team to drive sales by up selling at every opportunity.

Essential Qualities

  • Fantastic people and social skills.
  • Problem solving skills.
  • Excellent communication skills.
  • Ability to follow company procedures and deliver high standards.
  • Demonstrate due diligence and encourage a safe working environment.
  • Proactive and self motivated.
  • Demonstrate a positive attitude all day, everyday.
  • Flexible and adaptable to perform any other duties as required.
  • Willing to undertake training and personal development.
  • Ability to work a variety of shifts including weekends, days, afternoons and evenings.

Similar jobs

Similar jobs