Team Leader

Position Summary

To supervise the service of food and drink in the restaurant, ensuring a high standard of customer service is achieved. To support both the waiting staff and the management team through daily restaurant operations.

Key Responsibilities

• Promote friendly, efficient and effective relationships with all customers and team members.
• Approach all work responsibilities with a positive and proactive nature.
• Ensure that correct operating procedures are followed and the company standards are met.
• Maintain a safe environment for customers and staff at all times. Responsible for reporting any faults to the management team.
• Supervise training and development to ensure all team members deliver food and drink orders with fantastic customer service.
• Ensure all restaurant open and close down procedures are followed correctly.
• Monitor staff performance to ensure all duties are performed efficiently.
• Ensure a high level of cleanliness is maintained in the restaurant at all times.
• Ensure a high standard of personal hygiene, dress and appearance is maintained by the waiting team.
• Delegate duties as necessary to maintain appropriate levels of customer service.
• Advise the Kitchen Manager and management team of any customer compliments or complaints.
• Attend any training courses to enhance future personal development.
• Encourage the team to drive sales by up selling at every opportunity.

Essential Qualities

• Fantastic people and social skills.
• Problem solving skills.
• Excellent communication skills.
• Ability to follow company procedures and deliver high standards.
• Demonstrate due diligence and encourage a safe working environment.
• Proactive and self motivated.
• Demonstrate a positive attitude all day, everyday.
• Flexible and adaptable to perform any other duties as required.
• Willing to undertake training and personal development.
• Ability to work a variety of shifts including weekends, days, afternoons and evenings.