Section 75 Specialist

TSYS Managed Services
13 Apr 2018
26 Apr 2018
Job Type
Contract Type

Exciting opportunity not to be missed!TSYS Managed Services has a unique opportunity available for a Section 75 Specialist to join the team in Coventry. The role is a full time, permanent position offering a competitive salary plus excellent benefits.

TSYS Managed Services EMEA (TMS EMEA) has a range of contact centre roles specialising in Customer Service, Risk Management, Collections, Back Office, and Help Desk related services for Financial Institutions.

We are currently recruiting for a Section 75 Specialist to join our Dispute & Chargeback team on a full time, permanent basis.

An excellent role for a law graduate or working towards, who are looking to have a first-hand experience on pre litigation investigations on section 75 of the consumer credit Act 1974. This role will expose you to case handling from the start to finish of a case investigation cycle/journey. It also involves direct communication with our major client and their legal group.

What are the responsibilities of the Section 75 Specialist?

You will be investigating customer's claims on s75 of the CCA, which may include contacting retailers/merchants and independent specialist to assist you with your investigations. You may also contact the Financial Ombudsman as part of your investigations to obtain their view on general subject matters.

What skills do I need to have to become the Section 75 Specialist?

Essential skills

- Excellent Customer Service Skills

- Excellent written and verbal communication skills

- Keen eye for detail

- Good negotiation skills

- Education- UK A-level standard or degree level

Desired skill/experience

- Case handling or investigation experience

- Consumer claims experience

- Law degree - or working towards.

- Case handling experience

- Experience in claim investigation.

- Knowledge of Consumer Credit Act 1974

- Knowledge of the FSA


As well as a competitive salary, fixed working hours, ongoing training and a fast paced, fun working environment this role comes with the following benefits:

- 29 days holiday, including bank holidays (With the option to buy/sell an additional 5 days)

- Free on-site parking

- Peoples Pension scheme

- On-site subsidised canteen

- Eye Care Vouchers

- MediCash Plan (On completion of 6 month service)

If you are passionate about putting customers first, like to rise to a challenge, and can inspire confidence in both your customers and colleagues then click APPLY now to become our Section 75 Specialist!

Please note, all successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process.

TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.