Head of Customer Relationship Management

PDSA – Help A Vet Help A Pet
£55350 - £57287/annum
11 Apr 2018
18 Apr 2018
Contract Type
Full Time
At PDSA we are currently looking for a Head of Customer Relationship Management to join our team in Telford. You will join us on a full time temporary basis and will receive a highly competitive salary of £55,350 - £57,287 per annum.

Pets and people at the heart of what we do.

Are you looking for a new challenge and want to be a part of our amazing team?

Are you looking for a role where you lead the strategic development and implementation of an integrated customer communication and engagement model, underpinned by a suite of products that enables the delivery of PDSA’s customer acquisition, development, and retention and reactivation vision?

Would you love to do a job that gives you an overwhelming feeling of satisfaction knowing that every day you walk through the door you are contributing to a lifetime of wellbeing for every pet?

About the Head of Customer Relationship Management role;

We are looking to recruit a Temporary Head of Customer Relationship Management (CRM) based at head office in Telford who will report in to the Group Head of Supporter Engagement & Fundraising. The successful candidate will be responsible for developing and leading a high performing team that captures and translates the voice of our potential, lapsed and current customers into integrated marketing activity to drive customer volumes and stable long term net income. They will also be accountable for leading the development of an integrated supporter journey, strategies and capabilities to drive loyalty, engagement and share of charity wallet.

Skills and experience required of our Head of Customer Relationship Management;

The successful candidate will have previous experience of CRM strategic development, experience of agency and supplier management and consumer direct marketing. We are also looking for previous experience of leading and managing a team to deliver high impact results.

If this sounds like something you want to be a part of then join us as our new Head of Customer Relationship Management and click ‘apply’ today – don’t miss out, we’d love to hear from you!

The closing date for this vacancy may be brought forward should we receive sufficient candidates

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