Junior 1st Line Customer Advisor

Recruiter
HRS Ltd
Location
Worcestershire
Salary
Competitive
Posted
13 Apr 2018
Closes
26 Apr 2018
Sector
Charity
Contract Type
Permanent

Junior 1st Line Customer Advisor

Location: Liverpool, Merseyside, L7 9PL
Salary: Competitive,
Contract: Full time, Permanent

There's never been a better time to join one of the UK's most exciting and dynamic technology companies. Experts in the cutting-edge field of cloud-based workforce management and biometric systems, our rapid growth and market leading products spring from a friendly, happy and innovative workplace culture.

At Human Recognition Systems we pride ourselves on allowing our people to realise their full potential in an inclusive, rewarding environment that puts your development at the heart of our business success. From Product Development to Sales; Design to Operations, you could play your part in making sure our customers receive the most advanced solutions, with the best implementation and support available.

We have an exciting opportunity for a junior 1st Line Customer Advisor to join our Customer Support Team.

Key Accountabilities & Responsibilities:

• Being the first point of contact for customer queries and requests

• Using ticketing software to create, update and close tickets

• Fault finding hardware, software, network issues and performing diagnostic checks

• Liaise with suppliers to organise services/ attendance for hardware and update calendar

• Track and Format Data for Service Desk Performance Monitoring

• Taking and processing orders for additional equipment and spare parts

• Quoting Service Desk Opportunities

• Logging jobs onto the internal systems

The Right person:

Personal Attributes:

• A demonstrable passion for IT

• Time management

• Flexibility

• Organizational skills

Qualifications:

Essential:

• 4 GCSE's - C or above, Inc. Maths and English (or equivalent)

Experience:

Essential:

• Experience using office programs

Desirable:

• Proven customer service experience (Telephone & Email)

• Excellent attention to detail

• Strong organizational and administrative skill

So, if you think you're the right person with the right skills, get in touch for the right place to start your new career in a company at the top of its game. Just click on "APPLY" and forward an up to date copy of your CV and cover letter for consideration in the first instance.

No agencies please!