Customer Service Representative

Hamlin Knight
£20000 - £22000/annum
11 Apr 2018
21 Apr 2018
Contract Type
Full Time
Hamlin Knight are recruiting for an experienced Customer service representative to join a worldwide manufacturing company based in Warwick.

This position is responsible for answering customer inquiries, managing complaints to resolution, processing orders and shipments, resolving warranty claims and providing technical support.

Mon-Fri flexible between the hours of 8am and 5pm, 18 month contract, paying £22k a year.

Duties Include:
• Professionally interact with customers and others via phone, in person, e-mail or other written or verbal methods
• Assist customers in both selection and application of products
• Accurately processes orders received by mail, phone, fax, email, etc.
• Responds to customer inquiries pertaining to orders, price and parts.
• Receives and resolves customer complaints in order to achieve customer satisfaction
• Handles requests for replacing defective parts and issues “Return Materials Authorization (RMA)”
• Manages Warranty Claims through in house warranty process and looks to continually improve the process for customer satisfaction.
• Records voice of the customer (complaints, compliments, feedback) in a CRM program
• Generates credit memos through in house process
• Demonstrate knowledge of spare parts, products and services offered with an ability for continuous development

Apply now for this fantastic opportunity

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