2nd Line Desktop Support Engineer

Human Capital Ventures
£28000 - £36000/annum Bonus, Healthcare, 12% Pension
11 Apr 2018
21 Apr 2018
Contract Type
Full Time
Human Capital Ventures is acting as a preferred recruitment supplier to a Global Professional Organisation with over 65,000 employees and annual revenues in excess of $13 billion.

Our prestigious client has instructed us to recruit them a Desktop Support & Deployment Engineer to provide support end users on ‘Business as Usual’ along with supporting the business in transformation, integrating new services along with deployment of modern technologies across multiple operating systems, business applications and associated technology.

The successful candidate will be dealing with support issues from first contact through to closure along with providing BAU systems administration and supporting the business on project-based requirements encompassing:
• Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
• Hardware Build (Dell), SCCM for Imaging
• Windows 10 Support & Installation
• Assists in the setup and operation of audio visual hardware as required by end user
• Determines appropriate hardware and software based on corporate policy and end user requirements
• Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
• Escalates incidents and questions to appropriate support groups
• Disconnects moves and reconnects desktop technology hardware for single user, multi-user and office moves
• Assist in administration and maintenance of technology infrastructure components
• May assist in installation, maintenance, troubleshooting and repair of office telephony system
• Uses corporate incident management system to record and track all support work
• Maintains accurate hardware and software records for corporate assets

Candidates will ideally:
• Possess at least two years' commercial experience providing IT support at Deskside
• Good around technical knowledge of operating systems, software, hardware and Networks
• Have excellent communication and presentation skill

Tenure: Full-Time, Permanent
Salary: £28,000 - £36,000 per annum
Benefits:Private Medical Insurance, 12% Pension & Discretionary Bonus Scheme
Location: Central Birmingham, West-Midlands