Contact Centre Operator (Monitoring & Response Centre Opportunities)

£20247/annum Up to £20,247 per annum pro rata
11 Apr 2018
21 Apr 2018
Contract Type
Full Time
Contact Centre Operator (Monitoring & Response Centre Opportunities)
32 hour per week & Pool Relief posts available
Up to £20,247 per annum pro rata*

Want to make a difference to the lives of vulnerable people?

Our client is seeking to appoint Monitoring and Response Centre Operators for their Monitoring & Response Centre, based in Kidderminster.

They provide a range of services to older and vulnerable people 24 hours a day through their Monitoring and Response Centre. Using the very latest telecare call handling software, their operators provide a lifeline to people and help them to live safely and independently in their own homes for longer. The centre also provides a range of call handling services to other organisations ensuring a varied and challenging role.

Successful applicants will have the ability to communicate effectively with a wide range of people, provide excellent customer service and be able to handle calls from service users in a calm and supportive manner. You will receive a comprehensive induction training programme when you join and on-going training to support your development.

As part of a team of Monitoring & Response Centre Operators your shifts will form part of our 24-hour rolling rota.

Our client also has relief positions available. Relief positions provide cover for sickness, training and annual leave so the ability to be flexible and work at short notice is essential.

*The salary amounts stated above are based on a 40 hour working week. Subject to satisfactory performance, incremental progression may be available on a two-yearly basis. Currently the top of this grade is £23,149 per annum pro rata.

Keywords: Contact Centre Operative, Response Centre, Call Centre, Customer Service Advisor, Customer Services

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