Call Centre Advisor

Recruiter
Vacancy Filler
Location
Staffordshire
Posted
12 Apr 2018
Closes
13 May 2018
Contract Type
Full Time
CALL CENTRE ADVISOR

Competitive Salary & Bonus (subject to role and experience)

The Company

Due to their growth and expansion our client is looking for Customer Service and Inbound Call Centre Advisors to join their expanding insurance team. Their team is responsible for giving the best possible service to every person they speak to over the phone. They are looking for people who have a genuine interest in their customers and can offer and understand the full range of our client's policies, tailored to their customer’s needs.

Our client currently employs over 1200 staff and have regional offices within the Midlands and Greater Manchester, and with over 20 years’ experience within the insurance industry the company is a winner of several prestigious insurance awards.

If you wish to join a multi national insurance broker, where they care about your development and offer industry recognised qualifications, then they are the company for you!!

The Role

* To provide their customers with an exceptional level of service promoting our client as a broker of choice
* To take inbound calls from their customers, understand their needs and provide them with the right product for them
* To ensure all documentation is issued correctly and meets their compliance standards
* To work towards set targets and KPI’s and maximise all opportunities for our client and their customers

The Candidate

To be a successful Advisor you will need to hit the ground running but more important is your determination, positive attitude and the desire to be part of this winning team.

In addition, you will possess the following skills and experiences:

Essential Skills:

* Have a natural ability to build rapport and understand customers needs
* Have strong objection handling skills
* Demonstrate tenacity and drive to meet and exceed targets

* Be computer literate
* Possess excellent verbal and written communication skills
* Have the ability to work within strict guidelines and adhere to working within a regulated environment
* Have Maths & English GCSE or equivalent

Desirable skills:

* Experience of working within an Insurance environment

The job may be suitable for candidates who have experience as the following: Insurance Advisor, Insurance professional, Customer Sales Advisor, Customer Service Advisor, Inbound Sales Advisor, Call Centre Agent, Sales Executive, Business Development Officer, Telesales Executive, Inbound Sales, Claims Advisor, Customer Account Manager, Customer Services Advisor, Outbound Sales Advisor, and Customer Assistant

How to Apply

To apply for this position, please click on 'Apply' and follow a short application process