Customer service Advisor

Expiring today

Recruiter
Pertemps Leamington Commercial
Location
Warwick
Salary
£19000/annum
Posted
12 Apr 2018
Closes
21 Apr 2018
Contract Type
Full Time
y established client based in Leamington Spa are currently looking for an Customer Service Advisor to join them on a permanent basis. The role will be working full time hours.

My client is offering a salary of £18,000 per annum, the working hours will 09:00 – 17:30 Monday to Friday.

The role is to support and deliver excellent customer service to new and existing customers, meet or exceed monthly goals/targets where appropriate.

Key Duties:

• Generate new and repeat sales by providing product and technical information in a timely manner

• Determine customer requirements and expectations in order to recommend specific products and solutions

• Recommend alternate products based on cost, availability or specifications

• Accurately process customer transactions such as orders, quotes or returns

• Provide accurate information regarding availability of in-stock items

• Obtain accurate information relating to shipment dates and expected date of delivery

• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability

• Increase sales and average order size by means of cross-selling, up-selling, add-on sales.

• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction

• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed

• Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints

• Setup and maintain customer files

• Identify trends in customer satisfaction or dissatisfaction

• Manage time effectively, meet personal goals and work effectively with other members of the team

• Follow company policies and procedures in accordance with Security and Quality management system

• Present a professional image at all times to customers

• Perform other duties as assigned.

Skills

• Confident telephone manner

• Good admin skills

• Commercial acumen

• Competent use of email, Word and Excel

• Excellent written and oral communication skills

• Customer focused attitude

• Ability to work under their own initiative

• Experience within the administrative/ customer service sector

Benefits

• Quarterly bonus scheme

• Annual salary review

• Free onsite car parking and onsite staff cafe

If you are interested in this position please click APPLY!

Pertemps specialise in temporary and permanent recruitment for Commercial, Industrial, Driving, Logistics, Engineering & Technical sectors.

If this particular vacancy is not of interest to you, we have other opportunities available in these sectors.

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