Customer Liaison Officer

Prestige Recruitment Services
£16788 - £22486/annum
12 Apr 2018
21 Apr 2018
Contract Type
Full Time
Are you looking to make a difference to your community and for job satisfaction?

My client is recruiting for customer liaison officers to join a new state of the art communications centre in Worcester.

This role offers a competitive package and will only have to work 4 days for the equivalent of a full time salary.

Benefits include an on site gym, canteen, parking and a uniform.

Shifts patterns are worked on a 10 week rota basis and some weeks you will only be required to work 22.5 hours.

Main duties of the role are:

* Handling calls from receive and record as appropriate requests for service and maintain accurate contact / incident records on systems, resolving at first point of contact where necessary.
* To make an initial assessment of the threat, risk, harm and vulnerability of the service request, to grade within the guidelines and find a suitable resolution route at the first point of contact in order to support community safety and Force crime reduction objectives.
* To complete reports in full where there are no further lines of enquiry or partial completion when further investigation is required.
* To review, assess and update IT records and intelligence systems and national guidelines.
* To provide timely updates to callers if the initial response times are unable to be met, update and inform them about the next steps.

The ideal candidate will have experience working as part of a team in a contact centre environment. Be able to work in a pressured environment, prioritising a high and varied workload. You will need to be a good listener and be able to remain calm at all times. Own transport is required due to the location.

Candidates will need to have full flexibility to cover all shifts on the fixed rota basis. This is a fixed term contract until December 2018.

PLEASE NOTE: Unfortunately due to the volume of applications being received we can only respond to those offering the relevant experience as outlined in the advertisement. If you have not heard from us within 48 hours, then you may presume that your application has been unsuccessful

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