Senior IT Support Engineer - Stoke-on-Trent

Recann Ltd
£30k - £35k pa + Benefits, Pension
12 Apr 2018
21 Apr 2018
Contract Type
Full Time

Senior IT Support Engineer - Stoke-on-Trent

Fantastic opportunity for a Senior IT Support Engineer to join a leading financial services organisation based in Stoke-on-Trent!

This is a varied role, and very much project based, depending on what the business needs at the time.

Job purpose:

To assist with the development, maintenance and support of a diverse IT infrastructure. This will include:

* ensuring the availability, integrity and performance of systems through a process of continual improvement

* design, integration, testing and documentation of new technologies

* liaising with 3rd parties to design and implement strategies to deliver infrastructure services

* escalation point for any issues highlighted by the IT Service Delivery Team, ensuring timely resolution

* direct communication with customers to manage expectations

Duties and Responsibilities:

* ensuring the availability, integrity and performance of IT infrastructure

* pro-actively review the IT infrastructure to identify areas for improvement

* maintaining documentation of IT infrastructure and associated processes

* working with IT Support Team to resolve issues

* design and provision IT solutions to support Group strategy, including supporting documentation

* assist both Database and Software Development Teams as required

* adhering to and ensuring the enforcement of all Group policies

* assist in the review and amendment of Group information security policies

* create and maintain documentation, including systems configuration, processes, test and project plans

* timely escalation of issues to IT Operations Manager.

Skills & Experience:

* proven experience and understanding of Windows 2003 / 2008 Server core services and Active Directory management (including Group Policy, login scripts and roles)

* experience of VMWare, including maintenance and provisioning

* experience of installation and supporting of Microsoft Exchange (2003 onwards) including Office 365

* excellent working knowledge of core networking services - e.g. TCP/IP, DNS, DHCP, RDP, SNMP, LDAP, Kerberos

* networking skills - e.g. switching, routing, VLANs, PoE, WLAN, MPLS

* NAS / SAN storage infrastructures

* strong analytical and problem solving ability

* IT related Degree and/or Microsoft certifications - MSCE, MCITP

* knowledge of information security standards, including ISO27001

* ability to manage conflicting priorities, multitask and meet deadlines

* ability to analyse complex technical landscapes and evaluate technical solutions

* proven ability to produce high quality deliverables in terms of content and presentation

An excellent package is on offer for the right candidate. If this is of interest, we would love to hear from you!

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