Part time customer service advisor

Recruiter
Hamlin Knight Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
Location
Bermuda Park
Salary
£18,000 per annum
Posted
12 Apr 2018
Closes
17 May 2018
Contract Type
Full Time
Hamlin Knight are recruiting for a part time customer service representatives to join a leading logistic company in Coventry.

You will be working as part of a Customer Service team putting the Customer First, all customers both internal and external, responding to customer enquiries quickly, efficiently, accurate and within agreed contractual KPIs, escalating where appropriate. Understanding & anticipating the Customer needs & requirements developing a closer working relationship.

Job Requirements:
*Ensuring delivery of the Customer KPIs in terms of Case management for yourself and supporting with the team..
*Log any case received by any medium ie call, email and chat
*Quality of notes and actions is fully detailed
*Previous experience within a customer service environment, or parts department is essential
*Build strong, open, honest, professional relationships with Customers.
Skills Required:
Good communication
Team working
Delivering results
Tenacity - resilience
Process management
Flexibility & Initiative
Problem solving
Business Focus & Customer focus

This position is an immediate start paying £18k, pro rata working Monday -Friday 8am-12pm.

Apply now as this position wont be around for long.