Head of Digital Services

Peel Solutions
£71724 - £78246/annum
12 Apr 2018
21 Apr 2018
Contract Type
Full Time
We are looking to recruit a Head of Digital Services in Hindlip, Worcestershire .

To lead, motivate and inspire the Digital Services (DS) team to provide customer-focused services which meet the stated needs, current and future.

To lead the creation of a well-functioning DS team, systems, processes, practices and procedures that help solve crimes and protect people from harm, and which results in an environment whereby officers and staff are contented that their ICT makes their work easier and them more effective.

To have a relentless focus on:

• Putting the customer first in any service design or delivery channel

• Ensuring that the DS team has the right behaviours, capabilities, competencies and capacity at the right time

• Security and accessibility – ensuring that the right people have access to the right information at the right time in a manner that is both safe and secure.

• Maximising the value and trust of digital services

• Minimising the Total Cost of Ownership (TCO)

• Maximising the Return on Investment (ROI)

• Maximising service performance

• Continual Performance/Service Improvement – in terms of People, Service and Technology

• Service Innovation – in terms of economy, efficiency and effectiveness of existing and new services

• Service Integration, engagement and collaboration



• To be educated to degree level or equivalent, or have substantial relevant knowledge gained through direct experience in leadership in a directly relevant environment

• Knowledge and understanding of ICT/DS Industry Best Practice, standards, frameworks and guidelines.

• Demonstrable and proven experience of moving from a predominately internally provided service portfolio to an externally provided one i.e.managed services and/or outsourcing

• Demonstrable and practical experience of delivery of large-scale transformational change in ICT/DS or similar

• Proven successful experience – in terms of running ICT/DS as abusiness or against commercial principles


• Experience of leading all ICT/DS arrangements in a large complex multifaceted organisation.

• Experience in creating and maintaining a culture of high performing staff,with the right skills and abilities, through leadership, training and continualassessment• Experience of working in a target/performance driven environment

• Experience of successful enabling of organisational change through development and delivery of ICT/DS strategy.

• Experience of successful commercial engagement with suppliers and consultants.

• Experience of managing an organisations ICT/DS revenue and capital budgets and of ICT/DS whole life costing.

• Experience of development and delivery of successful ICT/DS services organisation change to improve user service experience.

• A track record of developing strong working relationships with a wide number of stakeholders - internal and external, e.g. reporting bodies,senior executives, professional advisers, Trade Unions, users, etc.

• Successful management of large scale ICT/DS programmes and projects including responsibility for related budgets in both public and private sectors

• Experience of target setting and evaluation for performance improvement

Key Skills:

• Ability to think and contribute strategically at an executive level whilst maintaining a strong focus on ICT/DS operational activity and engagement.

• High level of Customer/User engagement and service delivery skills

• Excellent and effective interpersonal skills.

• High level of communication and influencing skills.

• Sound facilitating style and proven ability to understand key levers indifferent business models, managing staff and key stakeholders and the flexibility to adjust the approach and style.

• Ability to operate calmly and professionally under pressure.

• Ability to be persuasive, yet sensitive and tactful. To resolve conflict wisely and authoritatively.

• Ability to provide senior leadership on change management.

• Ability to inspire, enthuse, to keep people focused despite setback/difficulty.

Initial 6-month Contract

Send in your CV or contact Lloyd at Peel Solutions for more information

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