Planning Analyst

Recruiter
cms
Location
Warwickshire
Salary
£25,000 per annum
Posted
12 Apr 2018
Closes
25 Apr 2018
Sector
General
Contract Type
Full Time

Planning Analyst

Location: Solihull

Hours: 37.5 hours per week

Salary: £25000-£30000

Permanent

Start ASAP

Working for a leading Facilities maintenance team within the Customer Operations Control Bridge team. Working for the Operations Control Bridge Specialist as a systems and process expert in real time management, scheduling and forecasting.

Key responsibilities

  • Ensuring appropriate resourcing levels are maintained across the helpdesks so that targets are hit
  • KPI's and SLA'
  • Performance decisions and provide system administration for telephony and email platforms
  • Proactively identify staffing utilisation opportunities through the use of in-house system
  • Provide a daily reports on the centres outputs
  • Producing MI reporting to assist the operational leads with key data around staffing and performance
  • Attending meetings with key stakeholder to flag any concerns whilst providing recommendations.
  • Identify and highlight performance/service risks to Operations.
  • Drive operational performance through effective real time management
  • Producing Excel spreadsheets using formulas

Requirements

  • Advanced Excel and/or SQL knowledge
  • Required to pass Counter Terrorism Checks and SC (security clearance) must be a resident of the UK in the past 5 years and hold a valid UK passport

Similar jobs

Similar jobs