Retail Customer Advisor

12 Apr 2018
21 Apr 2018
Contract Type
Full Time
We have a great opportunity to join an industry leading company based in Birmingham as a Retail Customer Advisor.

The main purpose of the role is to provide an outstanding customer care to both internal and external customers. You will be dealing with inbound and outbound calls as well as carrying out administrative tasks.

As a Retail Customer Advisor you will be required to:

* Respond to incoming calls ensuring the best possible customer experience

* Transferring calls to appropriate department

* Accurately enter information onto the database

* Adapt approach depending on customer situation

* Seek increased customer satisfaction and retention through achieving a solution first time for

all customers before escalation

* Liaising with other departments

Skills and experience required:

* Excellent time-keeping and attendance history

* Good telephone manner

* Excellent customer service

* Being a team player

* Professional

* Willing to take ownership and responsibility for customer requirements

* Strong organisational skills and ability to prioritise

* Calm under pressure and flexible in approach

* Motivated, good work ethic and passionate

Variety of shift patterns available to help support the 24/7 365 days operation. Welcoming all applications from variety of backgrounds and levels of experience.


37.5 hours a week


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or give us a call. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career

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