Bike Build Team Manager - Washford

Recruiter
Halfords
Location
Redditch
Posted
12 Apr 2018
Closes
27 Apr 2018
Contract Type
Full Time
.

PURPOSE OF ROLE

To lead the bike build operation efficiently and effectively, ensuring all bikes are assembled to the highest standard. To provide our customers with an excellent service. To take full ownership and responsibility for recruitment, development and performance of all direct reports.

KEY ACCOUNTABILITIES
  • Lead, develop and motivate direct reports so that they deliver or exceed objectives and KPIs, including quality targets(PDIs), future potential is identified and developed in line with business needs.
  • On a daily, weekly and periodic basis collate, monitor and analyse KPI and operational data, and make operational adjustments accordingly, in order to achieve overall performance targets and identify improvement opportunities.
  • Organise resource (e.g. rotas and holidays), delegate tasks and deal with day to day resource issues as necessary (sickness, disciplinary, recruitment etc) to ensure adequate resourcing and performance levels are maintained so bike build operation runs smoothly and service requirements are met.
  • Work collaboratively with all internal and external stakeholders in order to gather feedback and key information to understand the bike build operation in its entirety, enhancing operational performance whilst proactively identifying and mitigating any current or future issues.
  • Ensure compliance against company, legal and Health and Safety procedures/checks and act on issues as necessary in order to ensure that any issues are identified, rectified and reported and a safe and legally compliant environment is operated at all times.
  • Setting and maintaining the highest quality standards by ensuring the correct control measures are in place to guarantee bikes are delivered to customers ready to ride in perfect condition.

Liaise with Customer services on a regular basis to ensure customers are kept up to date with their orders. Support commercial teams with repairs on bikes returned from stores or customers. Report any quality or packaging issues through to our QC team in a constructive manner.

PERFORMANCE MEASURES

  • Performance reviews/PDP's undertaken at specified time to agreed standard
  • Engagement scores and action plans
  • KPI's met/analysed using performance tool.
  • Holiday to be managed to company standard
  • ER issues monitored and controlled
  • Sickness monitored and actions put in place
  • Customer complaints <0.5% of monthly bikes despatched.
  • Quarterly Health and Safety audits
  • Accident reports completed on time and in correct format
KEY EXPERIENCE, KNOWLEDGE & SKILLS
  • Similar role experience gained within a fast paced Distribution Centre/ production environment with a Proven track record of managing a team of between 5 - 25 colleagues
  • Computer literacy with experience of using warehouse systems, numeracy and literacy skills are essential
  • A keen team player who is passionate about both people and work based performance
  • People management experience - understands importance of inspiring, valuing, training and developing a team to grow capability and achieve results
  • Performance management experience; KPIs, return to work interviews, conducting development/performance reviews
  • Can communicate confidently and effectively across all levels within the organisation
  • Knowledge of relevant legislation - possessing a Health and Safety qualification/certificate
  • Passionate about working for Halfords - holds values reflecting those of Halfords
  • Be flexible to work varied shift patterns - Halfords distribution is a 24 hour/7 day a week operation
  • Qualified to Cytech 2 or equivalent

This job was originally posted as www.totaljobs.com/job/80916298

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