Service Desk Team Leader

Jonothan Bosworth
£25000 - £27000/annum
12 Apr 2018
21 Apr 2018
Contract Type
Full Time
Service Desk Support Team Leader | Telford | Up to £27,000

Jonothan Bosworth Recruitment Specialists are currently looking for a hands-on Team Leader to manage a 1st | 2nd Line Support team.

This is a new job role, where you will manage a team of several 1st and 2nd Line Support Engineers, whilst being hands on you will manage, motivate and drive the team forwards.

1st Line Team Leader Job role:

As 1st Line Support, Service Desk Team Leader you will be process driven, proactive, have a great attention to detail with an inquisitive mind and always be prepared to challenge conventional methods whilst encouraging innovation throughout the team. You will also be someone who actively looks to take ownership of a problem and drive that to a smooth and successful resolution.

Whilst managing and supervising the team, you will deal with escalations, act as customer lead along with incident and service request management.


- You will have 1 years` experience working as a supervisor, team leader, manager within a helpdesk, service desk environment
- You will be passionate in driving quality throughout your team
- You will have excellent written and verbal communication skills
- Experience managing and working with SLA`s & KPI`s
- Proven experience in developing team members
- Knowledge of the ITIL Framework preferably qualified with ITIL Foundation
- Demonstrable experience with improving process & procedures
- Windows 7/10 OS, MAC OS & MS Office
- Windows server 2012, active directory & group policy
- You can multi-task and you have an aptitude for problem solving

Clean driving license

Benefits: This is a great time to join a growing and progressive IT company. You will be given excellent training and support and a clear progression path. Great work life balance, to include office outings/parties/events.

25 days holiday, private health care and pension scheme.

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information

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