Customer Service Advisor - Rent

Up to £8.75 per hour
12 Apr 2018
18 Apr 2018
Contract Type
Full Time

Customer Service Advisor - Rent, temporary contract, £8.75 per hour, Birmingham City Council

Your new company

Due to the new partnership between Birmingham City Council and Hays, we are now looking to recruit x12 Customer Service Advisors to work in our Birmingham City Centre office. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities.

Your new role

As a Customer Service Advisor you will be working in our busy offices in the Rents department. This role is to start 8th May with hours from 9 - 5, 36.25 hours per week, Monday to Friday. Your role will entail taking in a high volume of calls in a team which handles internal and external based queries predominantly by phone. The ideal candidate will be required to deal with calls regarding rent, rent arrears and customer accounts. You may also be dealing with arranging payments, reviewing invoices, complaint handling and occasionally escalating missed payments to the correct team. Your position will involve using computer based systems for logging the incoming calls, ensuring that reference numbers are given, and that you are the able to give wrap around support from the first point of contact to end of call. This will be a call centre environment where you will be at your desk for a majority of the day. You will receive 3 weeks paid training to ensure that you are fully competent with the systems used and how to take and log phone calls on the platform correctly.

What you'll need to succeed

The ideal candidate should have strong customer service skills and have confidence working on their own. Candidates from call centre/contact centre or telesales environment will benefit from the nature of this role as you will be familiar with hitting targets and a fast paced environment. Candidates of a reliable and efficient work ethic will be highly considered as this is a temporary vacancy which runs for 3 months until the end of August therefore you will be required to commit to the whole duration of the role with NO holiday booked. Please apply for this position without a notice period as this is an immediate start position. Also note that we will require 2 ex-employer references from your 2 most recent places of employment, therefore your referees must be contactable for us to take your application forward to the next stage.

What you'll get in return

As the biggest leading local authority in Europe with their reputation solely built upon their passionate investment people, your employment as a customer service advisor will be a rewarding perk of the job as you will be taking pride in the speed of service within Birmingham City Council as a whole business. You will receive an employee pension scheme and unlimited progression.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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