Account Manager

Recruiter
Communisis
Location
Newcastle
Salary
30000.00 GBP Annual
Posted
13 Apr 2018
Closes
11 May 2018
Sector
Sales
Job Type
Manager
Contract Type
Permanent
We are currently recruiting for an Account Manager!

To manage efficient and professional delivery of services to a designated client; providing support for customers and helping to manage and grow client relationships.

Your responsibilities:

Client: high levels of customer service, manage client requirements, day to day relationship holder

Commercial: day to day financial management, account revenue and profit objectives, contractual service commitments, risk management and contingency

Service: day to day operational delivery, incident management, change management and continuous improvement, delivery of projects and ensuring operational performance

People: day to day management of Account Executives, co-ordinating workloads and priorities, collaborative team approach to managing client requirements
  • Management of all elements of the service provided to the client, coordinating client requirements to deliver seamless services, products, and solutions, exceeding customer expectations and delighting customers.
  • Primary interface with designated client, managing service requirements and addressing and resolving complaints and service issues.
  • Work in close partnership with other departments to ensure service levels, quality standards and committed deadlines are achieved.
  • Liaise between the client and all key stakeholders i.e. operations and IT to manage change through the operation and ad hoc projects.
  • Identify opportunities to improve service and reduce costs and implement continuous improvements.
  • Support delivery of account specific and internal projects in line with client requirements and in line with project budgets and timelines.
  • Primary escalation for dispute resolution.
  • Co-ordinate the implementation of new products/services into the client account and business.

    What you'll bring:
  • 3 - 5 years' experience in a client management role
  • Experience of managing complex high value clients in a high pressure customer service environment
  • Team management experience
  • Knowledge of sector or industry desirable

    About Communisis

    Communisis is in the business of marketing services. We optimise marketing activities by adding value to customer and prospect communications, online and offline. We work with our customers on the planning, creation and delivery of their marketing communications and POS materials. We have world-class specialist production and sourcing capabilities that can revolutionise our customer's supply chain and produce communications whether they contain a marketing, compliance or customer service message in the form of a statement, e-mail, invoice, direct mailing or bill