Warranty Administrator Kidderminster

13 Apr 2018
17 Apr 2018
Job Type
Contract Type
Are you a
Warranty Administrator ready for a new career challenge?

My highly driven and customer focused client is seeking an ambitious and determined individual to join their dealership situated in the heart of
Kidderminster. You will be responsible for administering all agreed warranty claims ensuring that all necessary documentation and parts for return are processed in line with the vehicle warranty procedures.

As a Warranty Administrator you will be

Ensuring all administrative functions within the warranty department are carried out in accordance with company policy
Administer warranty policy in the best interests of the dealership, manufacturer and customer
Accurately check and raise retail proforma invoices for quotation and passing onto the customer
Communicating effectively timescales and repairs to the customer
Keeping accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
Maintaining strong relationships with other staff members, specialist repairers and manufacturers representatives.
Speaking with customers about the services provided and what problems they are experiencing with their vehicles
Answering incoming telephone calls and scheduling service appointments
Informing the customers of how much additional work will cost and obtaining approval to proceed with the repairs
Supporting other staff members on all related matters when required
Completing general office administration duties
Complying to all health and safety policies and standards

Who are we looking for?

Previous experience within a Warranty related role
Kerridge experience would be ideal
Effectively able to work under pressure and to deadlines
Excellent communication and organisational skills
Up to date automotive knowledge
Strong administrative skills
The ability to work Monday to Friday 8:30am 5:30pm

What will you receive?

You will be rewarded with a GBP23,000 GBP25,000 basic

Full brand training and development

Company pension scheme

HCP International is acting as an Employment Agency in relation to this vacancy. Advertised through Zoek 41213cea8b104c89bc

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