Technical Support Officer

Recruiter
taylorollinson Ltd
Location
West Midlands Region
Salary
24000.00 GBP Annual
Posted
14 Apr 2018
Closes
12 May 2018
Contract Type
Permanent

Technical Support Officer

Location: East Midlands

My client is offering an attractive opportunity for someone with a scientific background to take on a highly consultative customer focussed role, which will deal with technical support, bespoke capital equipment, quotations and dealing with the logistics after a sale has taken place. This will provide a dynamic working environment and a wide range of responsibilities, representing a market leading multinational organisation that provides a renowned service and product offering.

The successful individual will come from a scientific background and would be happy to deal with clients and customers from an office-based location. This is a great opportunity for a scientist who doesn't necessarily want to stay in the laboratory or someone from a scientific background who is open to considering a new career path, or has already began to develop technical/customer support related experience.

Responsibilities

  • Manage quotes within the department and to assist in checking pricing, sourcing products within challenging response times
  • Implementing project work and business reports
  • Producing technically specific quotations for laboratory equipment including servicing and whole life costing information if required
  • Qualifying calls on a technical and commercial level from
  • Aiding customers who phone in for a quotation and general enquiries
  • Provide full support for Capital Equipment Specialists and Account Managers who are regionally based
  • Provide Technical knowledge and support for customers
  • Investigating any necessary queries on quotations, equipment lead time and delivery specifications
  • Liaise with manufacturers to get best possible prices for quotation

Competencies:

Enthusiastic Personality

Strong Customer Service skills

Communication

Teamwork

Requirements:

Degree Educated or Scientific Background (Essential)

Scientific Laboratory Experience (Desirable)

Customer Service Experience (Desirable)