Technical Administrator

Recruiter
Trakm8
Location
Warwickshire
Salary
19000.00 GBP Annual
Posted
14 Apr 2018
Closes
26 Apr 2018
Job Type
Administrator
Contract Type
Permanent

Technical Administrator
Coleshill, Warwickshire
18k-19k + 25 days holiday, Pension and life Assurance


Trakm8 holdings group PLC is a market leader in the fast growing vehicle telematics market sector. Based in Dorset and other UK locations but with a global marketplace Trakm8 is well placed to take advantage of current market opportunities. Increased fuel costs, reduction in operating costs and numerous employment laws such as Duty of Care are all driving increased interest in our products and services. Due to steady growth we are now looking for a Technical Administrator to join our customer support team.

The Role:

  • Liaising with Install Engineers
  • Commissioning of Trakm8 and BOX Telematics supplied hardware on their respective platforms
  • Ensuring the correct asset details are taken at the point of commissioning
  • Carrying out full checks before passing or failing an install
  • Closing down/updating Works Orders within Salesforce with precise details regarding the work carried out and any issues encountered
  • Responsible for ensuring units have been moved to the correct customer Groups after installation has been completed

The Person:

  • Extensive customer care skills and experience through call centre / contact centre
  • Excellent written and verbal communication skills
  • Accuracy and attention to detail
  • Good organisational skills
  • Good computer and keyboard skills
  • An ability to work under pressure and to deadlines
  • An ability to work independently and as a team
  • Good administrative skills
  • Quick to learn
  • Proactivity and initiative
  • Technically minded with the ability to learn and understand new systems and technologies to a level that enables you to support our customer base
  • Basic understanding of GPS technology in general

Ideal candidates will have previous background as a Customer Service Advisor, Technical Support Advisor, Customer Support Officer, Customer Support Coordinator, Customer Service Administrator or Technical Administrator.