Service Desk Technician

Service Desk Technician

This is an excellent opportunity to work with a Stoke-on-Trent based organisation that is involved in building complex data management and software products for well-known companies around the world!

Duties will include:

• Providing support for workstation, phone, server and network technologies.
• Handling incoming incidents and requests via telephone and email, including assessment, prioritisation in line with Incident Management and Request Fulfilment processes.
• Following internal documented processes and procedures, to ensure incident and request resolution are completed to agreed Organisation Level Agreements.
• Identifying and troubleshooting Server and Network incidents and acting according to departmental processes
• Administration of internal support systems

Experience should include;

• Windows desktop and server operating systems.
• SQL Server technologies.
• Active Directory Domain Services.
• Microsoft Office and other workstation software.
• Standard networking services and protocols.
• Knowledge of ITIL framework.

Working Hours:

37.5 hour week, working a 7.5 hour shift on a rota basis between 6am and 10pm Monday to Sunday (5 out of 7 days).

• Industry Leading Benefits -
  
  ?? 25 Days holiday + 8 bank holidays
  ?? Employers pension contribution
  ?? Free parking
  ?? Childcare Vouchers
  ?? Heavily subsidised food menu (breakfast / lunch & dinner)
  ?? Cycle to work scheme
  
  As you can see this is certainly one of the best Support / Service opportunities in the Midlands - APPLY NOW for a fast response.