Product Support Specialist - Pensions IT

North Oak Recruitment
£25000 - £30000/annum + benefits
13 Apr 2018
21 Apr 2018
Contract Type
Full Time
Product Support Specialist – Pensions IT
Warwickshire (Our Ref AL824)
Salary to £30,000 pa

Exciting new opportunities have arisen within this expanding and forward thinking specialist IT System Support provider for the pensions industry. Working within a team of dedicated and ambitious individuals, your role will involve:

• Providing excellent customer service to system users.
• Answering technical queries
• Acting on client feedback and forwarding on requests to the Development Team
• Managing the expectations of users
• Arranging system upgrades with users
• Carry out client upgrades
• Update internal systems post upgrade
• Addition of user licenses & modules upon request
• Testing new & existing system functionality
• Documenting processes and testing results
• Providing feedback to Product and Development team on product quality to ensure that applications are fit for purpose
• Preparing data for testing
• Collaborate on creation of test plans
• Remote training (webinars & e-learning)
• Preparing data for training
• Preparing documentation for training
• Updating training records
• Remote demonstration sessions
• Mentoring Apprentice Product Specialist

What you will need:

• Knowledge of the pensions industry, ideally SSAS and SIPP
• Confidence in dealing with specialist industry IT systems
• Excellent customer service skills
• Outstanding communication skills
• A desire for continuous personal development
• The ability to work accurately whilst meeting deadlines

If this role is of interest and you have worked within pensions, financial services and / or the IT industry, then please apply with an up to date CV or call Angela Liscombe at North Oak Recruitment for a confidential discussion