Contact Centre Recruitment Event

Recruiter
Holland and Barrett International Limited
Location
Nuneaton
Posted
13 Apr 2018
Closes
19 Apr 2018
Contract Type
Full Time


When it comes to specialist health and wellbeing retailers, we're number 1. The biggest in Europe. We've over 1,000 stores (and more on the way) in almost every major city and town across the UK and Republic of Ireland – not to mention more than 500 locations in various formats around the world too. It's big scale stuff!


What’s the secret to our success? It’s our people. People across Retail, Head Office and Distribution. They’re the ones who’ve built our business from the ground up – and always will. That’s why we’re always looking for talented people to join our team.


In March we are holding a recruitment event for our Contact Centre to give you a taste of why life at Holland and Barrett is great. Our newly refurbished head office in Nuneaton has the advantage of an on-site state of the art Gym, subsidised canteen and a soon to be Crèche. Rewarding our employees is paramount to our success which is why we offer a competitive package, 25% discount from all of our sites, pension scheme, access to Perkbox and a comprehensive induction procedure with newly-developed online learning tools.


The Role:



Receiving and responding to customer interactions
Responding to enquiries in a timely manner
Managing and resolving any complaints in a professional manner
Ensuring the customer experience is consistently great at all times
Working to team KPIs
Energetic and enthusiastic attitude to achieving targets

The Person:



Excellent telephone manner
Good organisational skills
Able to work on own initiative and as part of a team
Good IT skills with knowledge of Microsoft Office
Previous experience of working in a Call/Contact Centre or customer service environment

When:- Friday 16th March 2018


In the morning you will be involved in two group assessment to get to know you a little better and check you’re suitable for the role and if life at Holland and Barrett is right for you (we’re sure you’ll love it here). You will then be provided lunch and those who are successful in the morning session will be progressed to competency based interview in the afternoon.


Working Hours are 37.5 hours, over a 7 day working operation. Within this, you will be asked to work 5 out of 7, working 7.5 hours each day within the hours shown below:


Monday - Friday: 8.00am – 8.00pm
Saturday: 9.00am – 5.00pm
Sunday: 10.00am – 5.00pm




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