Infrastructure Engineer

Coventry Walsgrave Triangle
13 Apr 2018
17 Apr 2018
Contract Type
Full Time
This is a Junior Engineer role within D&T working towards therequired qualifications and experience for a Senior role. Works within a team of technical resources engaged in delivering Infrastructure Services to Sainsbury's. i.e. diagnosing and fixing faults, preventative maintenance to reduce the incidence of faults, configuring monitoring and job scheduling tools, and creating environments for production and testing, developing techniques for more efficient ways of working Works closely with Service Providers who are engaged with providing Managed Infrastructure Services to Sainsbury's. Reduce costs of the operation through service improvements making Sainsbury's service best value in class. You are a working towards being a recognised Technology expert in your field - Converged Infrastructure, Virtualisation, Cloud, Automation, Cloud Technologies(AWS/Azure) and Orchestration or server build. Is responsible for producing a high quality, practical, flexible Infrastructure Service that meets the overall requirement of Sainsbury's business Works closely with the Technical Design team to ensure the smooth implementation of solutions as well as the correctly defined support models Works closely with Service Providers who are engaged with providing Managed Infrastructure Services to Sainsbury's Is expected to contribute to the improvement of the Service Operations capability within Sainsbury's What I need to do Helps to ensure the roles and responsibilities of the Team are fulfilled either by themselves or by the managed services provider Works with managed services providers to ensure that the appropriate technical infrastructure service is maintained Communication and engagement with team and any stakeholders (peers within their own team and other Service Operations Teams) with which they interact Implements infrastructure systems and components in accordance within defined processes Plays a part in the management of issues, incidents and problems within their own area of the business How I will succeed Display of embodiment of Sainsbury's Behaviours and Sainsbury's Company Values when performing the role Demonstrable participation with senior team members to aid in the review and recommend sign off of design docs with the Team Lead and Senior Infrastructure Engineers Working closely with managed service providers. Raise service related questions and take responsibility for managing issues found Provide technical support and advice to projects, customers and other areas of D&T What I need to know Sufficient current knowledge in the subjects of the role - including technical knowledge of technologies such as VCE, VMWare, Bladelogic, AWS, Azure,etc Holds or is working towards a relevant professional qualification such as VCA-DCV, MCP, or equivalent Excellent customer service manner Ability to implement processes suited to a sophisticated D&T operation. Ability to work on own un-supervised and deliver on time to budget Able to work with technical resources/3rd party resources on small engagements Ability to think methodically and logically and communicate well using spoken and written word Has a knowledge and understanding of D&T concepts and architectures Has awareness of problem solving procedures used for business-critical D&T incidents, and a good awareness of their implications for a retail business Shows visibility to customers as the face of D&T to listen to their concerns and share these with others. Works collaboratively with a range of people to support the wider business agenda Acknowledges success and areas for development in their services Part of ensuring the team remain informed and engaged on key business information Coaches others to translate complex/technical issues clearly to meet the needs of the audience What I need to show Excellent feedback from customers. Resolution of problems logs/requests/project work, delivered to a high standard. Peer assessment of expertise in selected subjects relevant to the role. An interest in technology trends and direction in the infrastructure technical area Removes barriers to enable others to contribute new ideas that will address areas requiring development Focuses on the future instead of dwelling on the past and ensures resources (money, time and people) are utilised as effectively as possible. Recognises the importance of the customer through talking to individual customers and assisting with decisions to be made based on customer feedback, insights and trends Ability to deliver against strict timescales and timelines, escalating any issues to the appropriate individual(s) when required. Resources available to me Third party development resources - such as managed services partners Other team members within Infrastructure Services Technical Designers External independent information sources Supplier Conferences and Trade Shows Sainsbury's systems and toolsets What decisions I can make Recommendation for signoff of project designs on behalf of your team Competitive plus benefits#LI-LS1 - provided by Dice AWS, AZURE, CLOUD, MCP