2nd Line Support Engineer

Network IT Recruitment
£21000 - £23000 per annum
13 Apr 2018
18 Apr 2018
Contract Type
Full Time
A growing and progressive IT services agency are looking for a hands-on 2nd Line Support Engineer to join their Telford-based team.

Possessing an excellent reputation and diverse client base, they are looking to expand their teams and the 2nd Line Support Engineer is integral to the support of a state of the art technical infrastructure!

Their duties include:

- Actively managing and maintaining a list of escalations from the 1st line team

- Performing maintenance and technical tasks as required such as computer and laptop builds and diagnosis of problems

- Performing testing and investigative work as necessary

Skills include:

- Windows 2003/2008/2012 Server administration and basic configuration and troubleshooting

- Widows 7/8 desktop support experience

- Active Directory administration and configuration including Group Policy

- The remote support of users in a Citrix environment

- Knowledge of network and router/firewall remote troubleshooting and configuration. Knowledge of networking to include TCP/IP, DNS and DHCP

- Microsoft Exchange 2010 administration and configuration

- Microsoft Exchange ActiveSync connectivity

- Relevant support experience in an ITIL based service desk environment

- Working knowledge of Barracuda firewall products, spam filtering technologies and Microsoft SharePoint would be advantageous

The ideal 2nd Line Support Engineer will have demonstrable experience of providing support across a complex computing environment

To apply for the role of 2nd Line Support Engineer please respond with an up-to-date CV.
This job was originally posted as www.jobsite.co.uk/job/960522922

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